Returns & Refunds Policy
Effective Date: 01/01/2026
At The Rock Statesville, we are committed to providing high-quality products, services, and experiences. Please review this policy carefully before completing any purchase.
Physical Products
Returns are accepted only under the following conditions:
Items must be unopened, unused, and in original packaging
Return requests must be made within 14 days of purchase
Proof of purchase is required
Once the item is received and inspected, an approved refund will be issued to the original form of payment.
Returns will not be accepted for:
Opened or used products
Items not returned in original packaging
Products returned without proof of purchase
Services
All services are non-refundable.
This includes, but is not limited to:
Gym memberships
Personal training sessions
One-on-one training packages
Hybrid monthly training & coaching
Playbook subscriptions
Recovery spa services
Seminars, workshops, and events
Day passes
Once a service has been purchased or booked, it is not eligible for a refund for any reason.
Personal Training & Coaching Sessions
Personal training sessions are non-refundable, including:
Single sessions
Packages
Hybrid coaching components
Sessions may only be rescheduled by submitting a request via email to:
support@TheRockStatesville.com
Reschedule requests:
Must be submitted 48 hours in advance
Are not guaranteed
Are subject to coach availability and scheduling limitations
Missed sessions, late cancellations, or no-shows are not eligible for rescheduling or refund.
Cancellations & Missed Appointments
Missed appointments or no-shows for any service are not eligible for refunds
Cancellation and rescheduling policies may vary by service and will be communicated at the time of booking
Email requests do not guarantee approval
Exchanges
We do not offer exchanges at this time. Approved returns of eligible physical products will be refunded to the original payment method.
Damaged or Defective Items
If a physical product is received damaged or defective, please contact us within 48 hours of purchase with photos and order details so the issue can be reviewed.
How to Request a Return or Reschedule
All return requests and reschedule requests must be submitted via email:
support@TheRockStatesville.com
Please include:
Your full name
Proof of purchase
Details of the request
Requests submitted outside of these guidelines may not be approved.
Policy Updates
The Rock Statesville reserves the right to modify or update this policy at any time. Updates will be posted on this page.